This Policy explains how Bartercard International collects Personal Information and how we maintain, use and disclose that information.

Personal Information

Personal Information means information or an opinion about you from which your identity is apparent or can reasonably be ascertained. This is whether the information or opinion is true or not and whether it is recorded in material format or not.

Collection of your Personal Information

Bartercard International will only collect Personal Information from you that is necessary for us to be able to provide our services to you. Bartercard International will seek to ensure that we do not collect information from you in any way that is unlawful or unreasonably intrusive. Whenever it is reasonable and practicable to do so, we will collect that information directly from you. If Bartercard International have to collect Personal Information about you from someone else, we will take reasonable steps to ensure that you are aware of that fact.

Bartercard International does not collect information about your political, philosophical, or religious beliefs or sexual preferences.

If you do not provide Bartercard International with the Personal Information Bartercard International request, we may not be able to provide you with our services.

Use of your Personal Information

Your personal information will be used:

• To provide our services;
• To enhance our customer service;
• To answer your queries;
• For client research;
• To facilitate trade transactions;
• To aid transaction completion.

Bartercard International will not use your Personal Information for purposes unrelated to our services.Bartercard International will not sell or trade your Personal Information.

Bartercard International may use your Personal Information for direct marketing purposes to advise you of special offers, items which may be of interest to you and exclusive opportunities relating to our services. If at any time you do not wish to receive our marketing communications, then please tell us.

You can do this by selecting the “opt-out” or “Unsubscribe” option in the marketing communication or via email to support@bartercard.com / privacy@bartercard.com or by contacting us at the following address:

The Privacy Officer
Bartercard.com
PO Box 582
SOUTHPORT BC QLD 4215
AUSTRALIA

Disclosure of your Personal Information

Bartercard International will only disclose information about you if required or permitted by law, if we have your consent, if such disclosure is for a purpose contemplated by these Terms or Conditions or to detect and prevent fraud or other criminal activities. Your Personal Information may be disclosed to other related companies or to third parties required to assist Bartercard International in providing services to you, including Bartercard Licensees, Bartercard Franchisees and other Bartercard Group Companies.

Only so much of your information as is required to enable these organisations to provide their services is disclosed. These organisations are bound by confidentiality and non-disclosure agreements and the information at all times remains the property of Bartercard International.

Your Personal Information may be disclosed to other Users and Bartercard Members to facilitate and encourage Trade transactions or to assist the process of collection and/or delivery of items.

Accuracy of Personal Information

Bartercard International try to ensure that the Personal Information held by us about you is accurate, complete and up-to-date. To assist Bartercard International, we ask that you notify us promptly if there are any changes to your Personal Information. You may ask Bartercard International to correct any inaccurate information we hold about you and we will address your concerns within a reasonable period.

Tracking of Emails

The Bartercard Members Trading Portal contains tools that can be used to contact other Users. For the purposes of Quality Assurance, these communications are tracked and archived. You acknowledge that this information may be used by Bartercard International to ensure these Terms and Conditions are followed and adhered to.

Data Security

Bartercard International will take reasonable steps to protect your Personal Information from misuse and loss, and from unauthorised access, modification or disclosure. For example, Personal Information stored electronically requires login and Passwords for access, and is only utilised by staff whose job requires access.

Your Personal Information, where not stored electronically, is stored in our secure office premises with restricted access or with an offsite secure storage facility. If Bartercard International no longer requires the use of your Personal Information, we will take reasonable steps to destroy or permanently de-identify it.

Access to Personal Information

Bartercard International will provide you with access to your Personal Information upon request. We will endeavour to provide the information to you in a timely manner. You may be charged a fee for servicing your request which Bartercard International will advise you at the time. There is no fee for lodging a request for access.

There may be circumstances in which Bartercard International cannot provide you with access; for example, where this is required or authorised under the law, would have an unreasonable impact upon the privacy of other individuals or the request for access is frivolous or vexatious. We will advise you of the reasons if we deny you access.

Cookies

In order to provide better Buyer service and to enhance our relationship with our Users, Bartercard International collects statistical information on website activity such as the number of Users who visit Bartercard’s website, the date and time of visits, the number of pages viewed, time spent on website, navigation patterns and origin of the User. In common with most websites, we use "cookies". A cookie allows us to identify and more effectively interact with your computer. A cookie does not identify the individual User although they do identify that computer’s use of the site, the computer’s browser type and Internet service provider. You may be able to configure your browser so that it does not receive cookies but in doing so some of the functionality of Bartercard’s website may be lost.

Consent

By remaining a Bartercard Member you consent to Bartercard International, its agents, contractors, authorised employees and any related party collecting, maintaining, using and disclosing your Personal Information in accordance with Bartercard International’s Privacy Policy for the purposes contemplated by the Bartercard Members Trading Portal Terms and Conditions.

You also hereby authorise Bartercard International, its agents, contractors, authorised employees and any related party to send to you commercial and non-commercial electronic messages for the purposes set out in this section and/or as contemplated by these Terms and Conditions.

Complaints Resolution

Bartercard International will try to answer any question and address any complaint you have about the information we hold about you, or about our information-handling practices. You may contact us at privacy@bartercard.com or the following address:

The Privacy Officer
Bartercard.com
PO Box 582
SOUTHPORT BC QLD 4215
AUSTRALIA

If Bartercard International is unable to resolve your request, you may refer the complaint to your relevant Privacy Commissioner in your country.