Bidder's Obligations

6 CUSTOMER/BIDDERS OBLIGATIONS

 

6.1 Bids/Purchases are made by the Bidder clicking Buy Now or Bid Now. You as a User acknowledge that bids and purchases are irrevocable acceptances of the Merchants conditions; therefore a bid/purchase once made is not retractable or able to be cancelled.

 

6.2 If you are the Highest Bidder and you are notified by email and/or Online within the “Manage Auctions” area that your bid has been successful or if you are the successful purchaser of an eMarketplace listing, it is your responsibility to directly contact the Merchant immediately after the confirmed purchase to organise to receive/pick up the goods within 10 days nationally and 15 days internationally. You will be deemed to have received the notification from the time that the notification is registered as having been sent to you by the Bartercard system.

 

6.3 DISPUTE PROCEDURE

 

6.3.1 If you as the Customer do not receive the product within the specified timeframe you may within 30 days lodge a dispute with the Online Support Centre, acknowledging it is not up to Bartercard to resolve the dispute. In order for a dispute to be lodged you must have made every effort to resolve the dispute on your own.

 

6.3.2 Once a Dispute is lodged within this timeframe (30 days from the Auction Close Date) to the Online Support Centre the Support Agent will forward to you the details of the Seller or Customer in order for you to make contact and attempt to solve the dispute between the parties to the transaction. You must make every effort to resolve the dispute on your own before Bartercard can in any way investigate or intervene.

 

6.3.3 Dispute notifications will not be accepted after 30 days from the Auction Close Date.

 

6.3.4  Should members be unable to solve the dispute, a member must fill in the Dispute Form Online. A Support Agent will then notify both members, orally and in writing of the dispute. Members should make every effort to solve the dispute within 48 hours.

 

6.3.5 Should the dispute not be solved in 48 hours from the notification, Bartercard reserves the right to investigate and take action accordingly which may result in reversal of the transaction, alternatively the parties must seek independent Legal advice.

 

6.3.6 Only in the event of non delivery which is not solved within 10 days after notification from the Support Centre, Bartercard can, but is not obliged to reverse the transaction in the absence of proof to the contrary. In all other circumstances where disputes cannot be resolved within the timeframe Members are encouraged to seek independent legal advice.

 

6.3.7 Any advice from Bartercard, given in relation to a dispute is not intended to be legal advice and Members should always seek independent legal advice.

 

6.4 I as a purchaser acknowledge the Merchant lists the goods inclusive of all government taxes, levies and charges.

 

6.5 WARRANTY AND INDEMNITY BY YOU AS CUSTOMER

 

6.5.1 By making a bid or purchase, you warrant and represent that you have the legal right to enter into and complete the transaction.

 

6.5.2 By making a bid or purchase, you warrant and represent that at the time of the conclusion of the Auction or at the time of purchase on the eMarketplace that you will have Sufficient Funds in your Bartercard Account and your account has not been suspended or subject to any other restriction which would prejudice your ability to make a bid or purchase and are in all other respects in good standing.

 

6.5.3 You as Customer agree to pay the shipping cost if you place a bid where the merchant has made it a condition of the sale.

 

6.5.4 You as a Customer warrant and understand that funds deemed to be available by Bartercard.

 

6.5.5 Statements Online may not be accurate at the time of a transaction, and therefore Bartercard accepts no responsibility if funds available are insufficient for any transaction.

 

6.5.6 You as a Customer agree to negotiate and where relevant pay any additional import/export taxes, levies and duties. You are aware that these may not be specified once purchase has taken place and there may be additional charges you are liable for.