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Q. |
The Seller has not contacted me, what do I do? |
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A. |
If the seller has not contacted you, you should contact your Trade Co-ordinator as soon as possible. Your Trade Co-ordinator will then assist you by informing you of further contact details for the Seller.
Remember it is also your responsibility to contact the Seller to organise collection of the products you have purchased as in Term 6.2 6.2 If you are the Highest Bidder and you are notified by email and/or Online within the “Manage Auctions” area that your bid has been successful or if you are the successful purchaser of an eMarketplace listing, it is your responsibility to directly contact the Merchant immediately after the confirmed purchase to organise to receive/pick up the goods within 10 days nationally and 15 days internationally. You will be deemed to have received the notification from the time that the notification is registered as having been sent to you by the Bartercard system.
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